Guarantees
Our guaranteesto you
When you build with Highwater Homes, you have peace of mind knowing you have chosen a true local builder, who is focused on providing you a home of exceptional quality and a building experience that you will love.
Warranty
Quality control starts long before handover
We build in brick and keep our numbers small so the same trusted trades work on every home, which is our first line of quality control. We walk the home with you several times during the build so small issues get caught and fixed before you move in.
“We would rather prevent defects through consistency than promise a home with no problems, because the second promise is one no honest builder can make.”
Our guarantees to you
Our promises to you
- 01
A fixed price tender with no hidden costs
We provide detailed quotations for your new home and when it is time to sign a building contract, you will sign a fixed price construction contract.
This means that your price is final and includes everything in your contract. No hidden extras and no surprises, guaranteed!
Having a fixed price contract means you know exactly how much your new home is going to cost to build and the price cannot increase to include any unforeseen items.
- 02
Your own client portal, online 24/7
We provide you with your own online portal to keep track of the construction of your home.
This means that you can keep track of the budget, make all of your selections, monitor the schedule and ask the Highwater Homes team questions along the way.
Having your own online portal allows you to watch your home being built 24 hours a day, 7 days a week, stay informed and know what is going on every step of the way.
- 03
Weekly contact with the builder and owner
We guarantee direct communication between you and the builder and owner. Enjoy the comfort of speaking directly with Toby about any concerns you may have, and ask any questions so you are in the loop with every aspect of your new home.
We hold regular meetings on your construction site so you can see the progress of your new home before your eyes.
- 04
Superior communication at every step
We promise to return your calls, messages and emails within 24 hours. This ensures that your questions or concerns are attended to quickly.
This means that you are kept in the loop and know what is going on throughout the entire process.
- 05
A finished home of exceptional quality
At Highwater Homes, we guarantee you a high-quality finished home that exceeds your expectations.
We can offer you a superior quality finish due to the limited number of projects we take on every year. We are able to give your project the time and attention to detail it deserves.
- 06
Ongoing support after you get the keys
We understand that once we hand over the keys to your new home, the partnership does not stop there. We will continue to be available to ensure that your home continues to meet your expectations.
- 07
A stress free building experience
Our priority is to ensure that your experience of building your forever home is enjoyable and absolutely stress free, and one that you will rave about to your family and friends. We promise you will enjoy your new home and LOVE your building experience!
